‘You are right, you
are the expert, that is why people come to you’.
Don’t forget that, because once you do, how can you help
others? Don't lose sight of why you are there!
‘If you feel it,
express it’.
The moment you put a filter between what you feel and what
you say, you’re not being honest. Is that what you want? To lie to your client?
They are paying for you! For your brilliant advice and for your honesty. They
are paying for you not to bullshit them. The only people in life you lie to are;
the tax man, the government, your partner, your family, your friends and anyone else
you feel it
appropriate.
‘If the client isn’t
listening to you, they are not learning, and if they are not learning, how can
their situation change’.
The client has come to you because you are an expert. If the
client knew how to fix their situation, why would they be there paying you? So
less client chit-chat and them going over and over the mess they are in, and
more focus on you and your brilliant advice. They can share their long winded
woe-is-me stories with their friends, shop assistants or strangers in bars, you
only have 50 minutes to change their life. Keep an eye on the clock and make it
happen.
‘Problem in, solution
out’.
As a beginner, you should aim to solve each problem by the
end of each session. Set a 'best time' and try to beat it. The more experienced
you get, the more problems you can solve in each session. The truly gifted will
square the client up as they walk through the door and tell them what their
problem is before they have a chance to sit down or open their mouth. An example – “I can tell from looking at
you that you don’t listen”. The next step would be to move straight into solution
finding, which for the European counsellor means, dishing out your sage advice. Remember, the more advice you can dish out in a session, the more 'bang for their buck' the client is getting! Who doesn't love value for money?
‘If the advice didn’t work, It’s because the client has not followed it
properly’.
You can lead a man to water but you can’t make him drink. If
you hold his head under water long enough he will drown. Keep that in mind and
remember that the law may view it as facilitated suicide. Speak to your lawyer in need.
‘If you think this is
too hard, it probably is’.
There is no shame in walking away from a ‘too hard client’
or ‘situation’. Better to do it now than later, as chances are it will only have become a
bigger problem. At the end of the day it is not your problem and you have to
ask yourself, ‘do I need this right now’? Just think, you could instead be catching up with fellow alumni for high tea. Don’t forget to (constantly) think of
yourself and what is best for you. After all, your clients need you to be at your best.
Love it! Fav pearls of wisdom-
ReplyDelete“I can tell from looking at you that you don’t listen”
"You can lead a man to water but you can’t make him drink. If you hold his head under water long enough he will drown."
"Don’t forget to (constantly) think of yourself and what is best for you. After all, your clients need you to be at your best."
When can I make my first booking Dr Schiavello?
Dear Tomboy Bill,
ReplyDeleteCurrently my client load is full, but fear not, for it is only a matter of time before I have solved all of my current client's problems and will be able to take on new clients such as yourself. I can already tell just from your comments that you are a listener! I look forward to making your life better! Don't forget I am cash only!